Mutual Materials – Spokane, WA

6721 E Trent Ave
Spokane, WA 99212

(509) 922-4100

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Para asistencia en español por favor llame al 1-888-688-8250 de lunes a viernes 7:30 am – 3:00 pm excepto días festivos

Hours

Monday – Friday: 7:00 am – 4:00 pm
Saturday & Sunday: Closed

To schedule a will-call pickup at this location, please contact the branch directly at (509) 922-4100 or call our Customer Service Department at 1-888-688-8250.

Mutual Materials Spokane branch is open to our entire customer base including builders, contractors, architects, designers, landscape professionals, and residential homeowners. Our showrooms will be sanitized daily to ensure we keep our customers and employees as safe as possible. This retail branch has product displays of hardscape, masonry, and stone veneer, plus an outdoor display garden at the front of our building.

Products Sold

Mutual MaterialsExcellentMutual Materials4.6 Based on 40 reviews fromSee all reviews review us onSir P.Sir P. ★★★★★ They definitely have it..... All the staff is AWESOME.. AND THE Loaders Outside are the best .Response from the ownerThank you so much for sharing this review with us! We'll be sure to share this with crew and staff - positive feedback is always appreciated! David H.David H. ★★★★★ Very poor experience all around. Rushed us off the premises. Tried to sell us a scratched, cut, and dinged up hearth. Then replaced it with another cut, rusted, and stained hearth. Sold us way more product than we needed, because they wanted to go home from work. At completion of the project they refused to return untouched & untampered with stone. They were stingy about allowing only $125 to be returned from a $2k purchase. (I am not a contractor, only a local home owner). Charged a 15% restock fee for product they overloaded me with. I honestly explained that I had more flat stones than needed, because they overcompensated for my flat screen tv area & fireplace. Because of others being dishonest they refused to allow my honest return (even after me explaining that I bought more stone than was necessary). Poor customer service and communication was avoided, making a return very awkward and uncomfortable.I will not retract this review, and hope it deters anyone who isn’t a contractor to seriously avoid making my same ignorant mistake. Seems they must cash in on people who aren’t contractors or who don’t know any better. If someone higher up would like to improve my customer service experience, feel free to reach out. Because at this point, I’ll never use or recommend your business to anyone at Spokane, Washington. If zero stars was an option, it’d be selected.Updated review: They reached out to me and explained that things were poorly handled. Also admitted they were ashamed of their customer service. That’s such a breath of fresh air (when an establishment displays humility), and they remedied the issue. Honesty is the best policy. Happy to adjust my 1 star review to 5 stars!!Response from the ownerThank you for taking the time to share this review with us. We will definitely be in tough with a process for following up as customer service is our number one priority. Thank you again, we appreciate you taking time to share this issue with us. Amaechi O.Amaechi O. ★★★★★ Friendly people. Fast loadingResponse from the ownerThank you for sharing your review with us, we really appreciate you taking the time to share this with us - happy holidays! Jesse B.Jesse B. ★★★★★ Super chill guys great at their job Office Depot awesome lady super nice definitely be back for more thank you guysResponse from the ownerThanks so much for sharing your review with us! We'll be sure to share this with the team there at Spokane - thank you again! karl P.karl P. ★★★★☆ Response from the ownerThank you so much for sharing your review with us! Let us know if there's anyone specific you'd like to call out that helped you out! Salvador P.Salvador P. ★★★★★ Sidney has excellent customer serviceResponse from the ownerThank you so much for taking time out to send us a review! We will be sure to share this with the team! Essie C.Essie C. ★★★★★ Response from the ownerThank you for sharing your review! We appreciate your business! VikVik ★★★★★ Really nice store. Everything on time. Good price for materials. ThanksResponse from the ownerThank you so much for sharing your feedback! We appreciate you taking the time and will be sure to share this with the team - thank you again! onesimplelife4onesimplelife4 ★★★★★ Barb in Spokane is very knowledgeable. She is my goto when I need something. Great team lead by strong people.Response from the ownerThank you so much for taking time to send us this review! We couldn't agree more :) Thank you again! Timothy D.Timothy D. ★★★★★ Good customer service up front, Forklift guys in the back need to keep to there own businessResponse from the ownerThank you for taking the time to send us a review - every review helps us work to make a better experience for our customers. Thank you again for your feedback - we'll work to do better next time. I've passed along your review to the branch - thank you again! Meredith C.Meredith C. ★★★★★ I've had a great experience working with Jody at Mutual Materials. She helped with every aspect of my small project and has great attention to detail. I rarely, if ever, leave reviews, but was so impressed with the customer service!Response from the ownerThank you so much for this great review! We always appreciate the feedback - thank you for taking the time to do this :) Kevin O.Kevin O. ★★★★☆ Great people, extremely helpful for not only contractor,but Joe homeowner as wellCory M.Cory M. ★★★★★ Robert S.Robert S. ★★★★★ Alex V.Alex V. ★★★★★ RocksNicholas O.Nicholas O. ★★★★★ Great masonry building materials at a fair price with super service.John B.John B. ★★★★★ They are greatJill G.Jill G. ★★★★☆ Most of what they have in the show room is in stock so no wondering if its available or not. They source direct so your not paying a vendor markup.Devon JDevon J ★★★★★ Lawrence S.Lawrence S. ★★★★★ Canzata L.Canzata L. ★★★★★ Great customer services everyone was vary helpful kind considerate and the selection was amazingMichael F.Michael F. ★★★★★ Very helpful. Good selection. Nice showroom.Amo O.Amo O. ★★★★★ Great people, great selection, great experience!Stephanie R.Stephanie R. ★★★★★ Crystal-Marie D.Crystal-Marie D. ★★★★★ The staff is so friendly and helpful at Mutual Materials! It is now my first choice for brick & stone materials!Mike J.Mike J. ★★★★★ Very helpful lLindsey B.Lindsey B. ★★★★★ Rebekah E.Rebekah E. ★★★★★ Derek A.Derek A. ★★★★☆ Great customer service when buying product. Can be a bit of a wait to get loaded.Christine C.Christine C. ★★★★★ Everyone was so helpful and kind...I'm excited about my project.Pamela M.Pamela M. ★★★★★ The staff is friendly and knowledgeable. They have samples of many products to choose from.Corey P.Corey P. ★★★★★ Excellent people!amandeep S.amandeep S. ★★★★★ Louis P.Louis P. ★★★★☆ clarence B.clarence B. ★★★★★ Great place to get masonry stuff. The staff is beyond helpful and all of the tram members at the Spokane store have a vast knowledge on all of the masonry products that the carry. Definitely recommendTrevor F.Trevor F. ★★★★★ Courtney M.Courtney M. ★★★★★ js_loader

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